osTicket one . six . / one . 7 RC4

Developer: Site : Permit / Cost : Platforms: Databases: Language: Last Updated : Category : osTicket.com More scripts www.osticket.com GPL - GNU Normal Community Permit   Windows / Linux / Mac OS / BSD / Solaris MySQL PHP December 22nd, 2012, 17: 57 GMT [ perspective historical past ] C: Purchaser aid Assistance Desk

It is an desirable substitute to superior - charge and sophisticated consumer assist methods.

Listed here are some important capabilities of "osTicket":

· POP3 login
· Employs a Perl gateway, PHP backend, and MySQL database
· Admin/Supporter/ Person panels
· Autoresponders
· Established a limit on tickets an consumer can wide open
· Settle for email attachments
· Restrict attachment dimensions
· Tickets can be organized in groups
· Outline consumer teams
· E mail alerts
· Uncomplicated assign tickets for every people
· Aid topcis
· Exercise history

Necessities :

· PHP 4. 3 or better
· MySQL four. four or higher

What is New in This Release : [ go through entire changelog ]

· Stability linked fixes.
· Bug fixes claimed from the previous release.
· Captcha help.
· Automobile -refresh assist.
· Enhanced e-mail parsing - assistance for nested mime messages (Apple Mail).
· Enhanced ticket locking and automobile -unlock assistance.
· New template for team created tickets.
· Canned/premade reaction on new ticket page ( employees ).
· Base variables support on canned/premade responses.
· Session IP binding produced optional.
· Other small improvements.

Via: osTicket 1.6.0 / 1.7 RC4